FAQ

  1. Home
  2. FAQ

Frequently Asked Questions

We’ve compiled a list of frequently asked questions to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, feel free to contact our support team at info@shopiot.eu.
ShopIoT.eu is your one-stop online store for the latest and most reliable Internet of Things (IoT) products. From smart home devices to industrial IoT solutions, we cater to various industries and individual needs.
Our products are ideal for homeowners, businesses, manufacturers, healthcare providers, agricultural professionals, and more. If you're looking to simplify tasks, enhance efficiency, or automate processes, ShopIoT.eu has something for you.
Yes, we ship to most countries within Europe. For shipping outside Europe, please contact us to confirm availability and shipping costs.
We offer a wide range of IoT devices, including: • Smart home gadgets (lighting, security systems, thermostats). • Industrial IoT solutions (sensors, gateways, automation tools). • Healthcare IoT devices (wearables, patient monitoring systems). • Agricultural IoT tools (soil sensors, smart irrigation). • Retail IoT products (inventory management, customer tracking).
Yes, our products are compatible with popular platforms such as Amazon Alexa, Google Assistant, Zigbee, and more. Each product page lists detailed compatibility information.
Yes, all products sold on ShopIoT.eu come with a manufacturer warranty. The warranty period varies by product, and details are listed on the individual product pages.
We accept a variety of payment methods, including: • Credit/Debit cards (Visa, Mastercard, American Express). • PayPal. • Bank transfer.
Yes, you can modify or cancel your order within 24 hours of placing it. Please contact us immediately at info@shopiot.eu with your order details.
Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package on our courier partner's website.
Shipping rates vary depending on the destination and order weight. Shipping costs will be calculated during checkout before you confirm your order.
Delivery times vary based on your location. Typically: • Domestic (within the EU): 3–7 business days. • International: 7–14 business days.
If you experience delays or suspect your package is lost, please contact us at info@shopiot.eu. We’ll work with our courier partners to resolve the issue promptly.
We offer a 30-day return policy for unused and unopened products in their original packaging. Please see our Returns Policy page for more details.
To initiate a return, please contact us at info@shopiot.eu with your order number and reason for return. Once approved, we’ll provide instructions for shipping the item back to us.
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Yes, we provide basic technical support to help you set up and troubleshoot your IoT devices. For advanced issues, we recommend contacting the product manufacturer directly.
Absolutely! Reach out to us via email at infot@shopiot.eu with your requirements, and we’ll suggest the best options.
You can reach our customer support team through: • Email: info@shopiot.eu. • Contact Form: Available on our Contact Us page. • Live Chat: Available during business hours on our website.