Refund policy

1. Standard Return Window

At ShopioT, we offer a 30-day return policy for professional IoT hardware. You have 30 calendar days from the date of delivery to request a Return Merchandise Authorization (RMA). Consumers in the EU and UK also have the statutory rights described in section 2.

2. EU & UK Consumers: 14-Day Right of Withdrawal

If you buy as a consumer in the EU or the UK, you can withdraw from your purchase within 14 days of delivery without giving a reason. To do so, send a clear statement to info@shopiot.eu (you may use the EU model withdrawal form, but it is not required) and return the goods within 14 days of telling us.

You may open and inspect the product as you would in a shop. We may deduct an amount only for any loss in value caused by handling beyond what is needed to check the product's nature, characteristics and functioning.

We refund all payments received from you, including the standard outbound delivery cost, within 14 days of receiving your withdrawal notice, using your original payment method. We may hold the refund until we have received the goods or you have provided proof of return. The direct cost of returning the goods is borne by you.

3. Technical Inspection

All returns undergo a technical inspection by our engineering team to check hardware integrity and confirm that no firmware tampering has occurred.

4. Faulty, Damaged & Incorrect Items

Please inspect your order on arrival. If you receive a damaged, faulty or incorrect item, notify us at info@shopiot.eu, ideally within 48 hours, so we can arrange an expedited replacement for Dead on Arrival (DOA) units. Consumer purchases are covered by the 2-year legal guarantee of conformity, and this policy does not limit your statutory rights.

Need Technical Support?

Our engineers can often resolve configuration issues remotely without the need for a return.